Terms & Conditions

Purpose of Our Website

Our website is designed to provide general information about behavioral health services, treatment approaches, programs, resources, and ways to connect with our team.

Depending on the services available, website information may cover areas such as:

• Behavioral health assessment and evaluation
• Counseling and therapy
• Substance use disorder treatment
• Medication and pharmacotherapy, where offered
• Recovery and community support
• Specialized behavioral health programs
• Integrated and co-occurring care
• Telehealth services

Website information is intended for educational and informational purposes and is not a replacement for individualized evaluation, diagnosis, treatment, or professional medical advice.

No Emergency or Crisis Services Through This Website

If you or someone else is experiencing a mental health or medical emergency, is in immediate danger, or may harm themselves or another person, seek immediate emergency assistance through the appropriate emergency services or nearest emergency department.

Website communications may not be monitored continuously and should never be assumed to provide immediate clinical support.

No Provider-Patient Relationship Through Website Use Alone

Visiting this website, reading website content, submitting a contact form, sending an email, or communicating through the website does not by itself establish a provider-patient relationship.

A clinical relationship may require an appropriate intake process, evaluation, consent, scheduling, and acceptance for services in accordance with applicable requirements and organizational policies.

Information submitted through the website should therefore not be considered a substitute for an appointment with a qualified behavioral health professional.

Clinical Information & Educational Content

We strive to provide accurate, useful, and understandable behavioral health information. However, clinical knowledge, treatment approaches, technologies, and applicable requirements may change over time.

Website information may not reflect every individual's circumstances or the most current clinical recommendations.

Personalized Behavioral Health Care

Behavioral health treatment is not one-size-fits-all. Individual needs, goals, history, circumstances, and clinical considerations can influence the most appropriate approach.

Depending on availability and clinical appropriateness, services may include assessment, counseling, therapy, medication management, recovery support, substance use treatment, integrated care, specialized programs, or telehealth.

The availability and appropriateness of a particular service are determined individually and may depend on clinical assessment, provider availability, scheduling, eligibility, and applicable requirements.

Telehealth Services

Where telehealth services are offered, additional consent requirements, privacy considerations, technical requirements, and clinical policies may apply.

When participating in a telehealth appointment, you may be responsible for:

• Having a suitable internet-connected device
• Maintaining a reasonably private environment
• Using a secure connection where possible
• Protecting your login credentials and devices
• Completing required consent and intake documentation
• Providing accurate information when requested
• Following telehealth appointment instructions
• Informing the provider if another person is present

Technical interruptions can occasionally occur. If a connection is interrupted, appropriate procedures may be followed for reconnecting or determining an alternative.

Privacy & Protection of Health Information

We understand that behavioral health information is personal and deserves careful protection.

Our handling of protected health information is governed by applicable privacy requirements and our Notice of Privacy Practices, where applicable.

If substance use disorder treatment or records are involved, additional confidentiality requirements may apply.

For detailed information about how health information is collected, used, disclosed, and protected, please review our applicable privacy notices.

Website Communications

The website may provide opportunities to contact our team through forms, email, telephone links, appointment requests, or other communication methods.

Please do not use general website forms or unsecured electronic communications to submit highly sensitive information unless you have specifically been instructed to use an appropriate secure system.

Examples may include:

• Detailed clinical histories
• Sensitive medical information
• Medication information
• Another person's treatment information
• Crisis or emergency information
• Information requiring an immediate response

Accuracy of Information You Provide

When submitting information through our website, you agree to provide information that is accurate and not intentionally misleading.

If you request services, you may be asked to provide additional information during the intake or scheduling process.

Providing inaccurate, incomplete, or outdated information may affect our ability to respond appropriately to your inquiry or provide services.

Appointments & Service Availability

Information displayed on this website does not guarantee that a particular service, provider, appointment time, program, treatment modality, or other offering will be available to every individual.

Services may be subject to:

• Clinical appropriateness
• Provider availability
• Scheduling requirements
• Intake procedures
• Eligibility requirements
• Insurance or payment arrangements
• Applicable laws and regulations
• Organizational policies

An online appointment request should not automatically be interpreted as confirmation unless confirmation has been provided through the appropriate process.

Treatment Decisions Are Individualized

No information contained on this website should be interpreted as a promise, guarantee, or prediction regarding a particular treatment outcome.

Behavioral health outcomes vary from person to person. Treatment decisions should be made collaboratively with qualified professionals after considering individual needs, circumstances, risks, goals, and available options.

Website Availability & Technical Issues

We work to maintain a reliable and useful website, but we cannot guarantee that the website will always be available, uninterrupted, secure, or free from technical errors.

Website access may occasionally be interrupted because of maintenance, software updates, hosting issues, internet disruptions, security events, third-party services, technical failures, or circumstances outside our reasonable control.

Third-Party Websites & Resources

Our website may contain links to third-party websites, organizations, educational resources, technology platforms, or external services.

These links may be provided for convenience or educational purposes. We do not necessarily control or endorse the content, privacy practices, security, availability, or accuracy of third-party websites.

When you leave our website and visit an external website, that website's own terms and privacy practices may apply.

Intellectual Property & Website Content

Unless otherwise indicated, website content—including text, graphics, logos, photographs, page designs, branding, educational materials, and other original materials—is owned by or used with permission by Direct Behavioral Health Services and may be protected by applicable intellectual-property laws.

You may access and use the website for personal, non-commercial, informational purposes.

You may not reproduce, republish, distribute, modify, sell, commercially exploit, or create derivative works from website content without appropriate authorization.

Respectful & Lawful Use

You agree to use this website responsibly and lawfully.

You must not use the website to:

• Violate applicable laws or regulations
• Attempt unauthorized access to website systems
• Introduce malicious software or harmful code
• Interfere with website functionality
• Collect information about other users without authorization
• Impersonate another person or organization
• Submit knowingly false or fraudulent information
• Abuse website communication channels
• Attempt to compromise website security

Website Accessibility

We believe behavioral health information should be accessible to people with diverse abilities.

We strive to make our website usable and accessible and to improve accessibility when barriers are identified.

If you experience difficulty accessing website content or need information in an alternative format, please contact our team so we can work toward providing appropriate assistance.

No Guarantee of Website Content or Results

Although we make reasonable efforts to provide useful and accurate information, the website and its content are provided for general informational purposes.

We do not guarantee that:

• Every page will always be current
• Information will always be complete
• The website will be error-free
• The website will always be available
• External links will remain available
• Website content will apply to your specific circumstances
• Reading website content will produce a particular health outcome

Limitation of Website Use

To the extent permitted by applicable law, Direct Behavioral Health Services will not be responsible for losses or damages arising solely from a person's reliance on general website information, inability to access the website, technical interruptions, third-party websites, or communications sent through channels that are not intended for emergency or urgent clinical care.

Nothing in these Terms & Conditions is intended to exclude or limit rights or protections that cannot legally be excluded or limited.

Changes to These Terms & Conditions

We may update these Terms & Conditions from time to time to reflect changes in our website, services, policies, technology, or applicable legal and regulatory requirements.

When changes are made, the updated version will be posted on this page with an updated effective date.

Privacy Policy & Other Policies

These Terms & Conditions should be read together with any other applicable policies or notices published on our website.

• Privacy Policy
• Notice of Privacy Practices
• Accessibility Statement
• Telehealth Consent or Terms
• Patient Rights and Responsibilities
• Cancellation or Appointment Policy
• Other applicable service-specific policies

Governing Law

These Terms & Conditions shall be interpreted and applied in accordance with applicable federal and state laws and regulations.

Any dispute involving these Terms & Conditions will be handled according to applicable laws, regulations, contractual requirements, and legally available procedures governing the organization and services involved.

Severability

If any provision of these Terms & Conditions is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or modified to the extent necessary to comply with applicable law, while the remaining provisions will continue to apply to the extent legally permitted.

Contact Us About These Terms

If you have questions about these Terms & Conditions, website use, accessibility, or general information about our services, please contact our team through the contact information provided on this website.

We believe clear communication is an important part of creating a respectful and supportive behavioral health experience.